Booking/Confirmation Policy

For example, if it is stated that rates are for Asian Market only, and you are from Europe, you do not qualify for the rates. Similarly, if it is stated that it is "For Asian Market Except Japan", you do not qualify if you hold a Japan Passport.

Likewise, if the dates are valid for 01 Oct 2001 - 31 Oct 2001, and you need to check-in on the 31 Oct 2001 and check-out on the 02 Nov 2001, you can only use the Super Special Deals for the date of 31 October 2001 and use our normal prepay rates (still up to 75% discount!) for the other dates 01 & 02 Nov 2001. For such cases, we will co-ordinate with you after you submit in your booking request to ensure everything is in place for your submissions.

What is "Pre-Pay" Option?
"Pre-pay" option means full payment will be charged prior to arrival at the hotel.

All pre-pay prices are nett. There will be no further charges except for other miscellaneous usage of the hotel's or resort's facilities, like mini-bar, telephone calls etc.

Payment Method
We accept VISA, MasterCard and AMEX for the payment of your bookings.

We also accept bank transfers or cheques (drafted in Singapore dollars and made at Singapore banks). However, we still require you to furnish us with your credit card details to guarantee your booking.

Your credit card statements will reflect charges by "HOTELS.ONLINE SINGAPORE PTE LTD".

You are required to transfer the monies to our account once the booking is confirmed. Our consultants will be in touch with you on this.

When will you charge to my credit card?
We will charge to your card once we confirm your booking.

Please be assured that if we are unable to confirm your booking, we will not charge to your card.

Guaranteed Booking
As many hotels practiced "once book, no amendments or cancellations allowed", once your booking is submitted to us, and once we have confirmed the room or rooms for you, no cancellations are allowed. In cases of cancellations, no refunds will be given.

If are need to make amendments, we will try as much as possible to assist you, however, charges may apply.

As such, we urge you strongly confirm your check in and check out dates and once you submit the booking, you are deemed to have confirmed the booking details as final.

Last Minute Cancellations
If you make any cancellations to your booking request less than 10 working days prior to your check-in date, there will be no refund for your booking.

If you have made a booking for check in 10 days prior to your check in date, you are deemed to accept that once we confirm the room for you, there will be no changes or cancellations allowed.

Who will charge to my credit card?
Hotels.Online Singapore Pte Ltd, the company involved in fulfilling your booking requests will made the charges to your card. Therefore your statement will show "HOTELS.ONLINE SINGAPORE PTE LTD" for the booking.

Booking Response Time
We generally respond to bookings within 01 working day of your submission. However, sometimes hotels take a longer time to respond to our request for rooms, as such, it may take up to 03 working days to respond to you.

Booking Lead Time
We require at least 02 working days (usually within 24hours) to process your booking requests. However, if you urgently need a room, we can still try to make the booking for you.

Contacts for Changes/Cancellations to your Booking

 Please contact us directly for any changes or cancellations to your bookings.

If you need to make any changes to your bookings, please contact us directly instead of the hotel. Most hotels will not entertain your change requests as we are the party who made the booking. We will have to submit changes or cancellations to your booking to the hotel involved.

Please note that if you fail to inform us, your previously confirmed booking will still stand even if you have informed the hotel/s.

Changes/Cancellations of your Booking
If you need to make changes to your bookings (e.g. extension of stay, additional rooms etc.), please send us an email with your confirmation ID and your Hotels.Online ID, together with your requirements and we will process it as soon as possible.

Alternatively, please give us a telephone call to give us your instructions. We will still require you to follow up with an email cancellation to reconfirm.

Please refer to your confirmation e-mail for our contact information.

Cancellations
All cancellations must be instructed to us by e-mail or fax. If time is running short, please give us a call to inform us, followed by the e-mail or fax.

Cancellations Charges
If you cancel at least 10 working days prior to you check-in date - ADMIN FEE of S$25 PLUS 10% of total booking fees will be imposed
If you cancel 10 or less working days prior to check-in date - NO REFUND

* FOR GUARANTEED BOOKINGS, THERE ARE NO REFUNDS *

Booking Method